FREQUENTLY ASKED QUESTIONS
Answers without
the runaround
Start with the most common questions then contact the local team if your issue is more specific
Where can I find the model number
Look for the product label on the rear or underside of the unit The model number is also printed on the original packaging and purchase documents
What should I check before choosing a mount
Confirm screen size weight VESA pattern wall construction and the movement you need If anything is unclear contact the KONIC team before installation
My product is out of warranty or damaged
The local service team can assess many out of warranty products Contact KONIC with the model number purchase details and a description of the issue to discuss the next step
Where can I download a manual
Open the Download Centre and search by the full model number If a document is not listed send the model number to the support team
Who should install a wall mount
Wall structure and fixing requirements vary Use a qualified installer whenever the supporting surface load or fixing method is uncertain
How do I begin a warranty request
Prepare the model number serial number proof of purchase retailer and a short description of the issue then complete the warranty request form